Return & Shipping Policy
Refund & Return Policy
At Reverive Rocks, we maintain strict quality checks before dispatch. However, if you receive a damaged product, we are here to help.
Eligibility for Return/Refund
Returns and refunds are accepted only if the product is delivered in a damaged condition.
The request must be raised within 24 hours of delivery.
Mandatory Proof (VERY IMPORTANT)
Customers must provide a clear, unedited unboxing video.
The video must:
- Start before opening the package
- Clearly show the package seal
- Show the damaged product inside
Without proper video proof, no return or refund request will be accepted.
Non-Returnable Cases
Change of mind
Incorrect order placed by customer
Minor variations in color/design (due to lighting or screen differences)
Damages reported without valid video proof
Refund Process
Once approved, refunds will be processed within 5–7 business days to the original payment method.
Contact Us
For return requests, contact us at:
reverierocks3@gmail.com